Whether it’s buying your dream car or taking a trip to your favorite far-away destination, if you’re going to be spending big, you want to make sure you’ll be happy with your purchase.

In anticipation, you’ll weigh options, read reviews, and call up friends and family to get their input. You’ll spend some time thinking, debating, contemplating — and then, after some time, you might decide to pull the trigger. After all, big purchases come with even bigger stakes, so you want to make sure you make the best decision before you spend your money.

You already take this approach in life, but are you taking the same approach in business?

It’s no secret that you’ll have to spend a fair share of cash if you want to open a pharmacy. Of all the purchases you’ll make as a pharmacy owner, though, a pharmacy management system is one of the biggest (and most expensive).

On average, a pharmacy management system can set you back $15-30,000 — and that’s without additional add-ons and integrations. Even still, your pharmacy management system is essential to your operations. You can’t function without it. You need it to succeed.

With so much on the line, it’s important that you take the time to find one that’s worth the money.

There are a lot of options on the market right now. Of those options, one of the most popular is Micro Merchant Systems’ flagship pharmacy management system, called PrimeRx.

Out of all of the hundreds of software systems available right now, PrimeRx is one of the best-selling: but is it the right fit for your pharmacy?

Read on to learn more about PrimeRx Pharmacy Management Software, including all of its features and functionalities, and find out if it’s an investment worth making for your pharmacy.

What is PrimeRx?

PrimeRx is a leading pharmacy technology solution owned by Micro Merchant Systems.

Micro Merchant Systems has been in business for the last 30 years, serving independent pharmacies of all kinds: including retail, long-term care, specialty, compounding, 340B, mail order, physician’s office, hospital and health system outpatient, and hub service.

Micro Merchant Systems aims to create “Software without Limits” by providing “continual improvement, innovation reliability, and superior customer service.”

PrimeRx is the primary piece of technology made my Micro Merchant Systems.

It is a Windows-based pharmacy software platform that provides all of the standard functionalities a pharmacy needs. PrimeRx can be used alone or in conjunction with Micro Merchant Systems’ other line of products, including PrimePOS, PrimeESC, PrimeDMS, and more.

Together, this suite of products aims to build customized solutions that mange today’s busy and changing healthcare space with ease.

Micro Merchant Systems is led by CEO Ketan Mehta and based in Syosset, NY. It maintains an active partnership with both state and national pharmacy associations in order to stay informed on the needs of independent pharmacists and adjust its technology accordingly.

What are the features of PrimeRx Pharmacy Software?

PrimeRx offers standard dispensing, reporting, and management capabilities, like most software systems. However, it also offers a few unique features that stand out from the crowd.

PrimeRx’s features can be broken down into the following categories:

Prescription Dispensing

  • Automated Refill Management System
  • Patient, Prescriber, and Drug Inventory Database
  • Refill Queues
  • Return to Stock Queues
  • Medication Synchronization

Workflow Management

  • Customized Workflow Management and Reports
  • Reconciliation Programs
  • Inventory Management
  • Bin Management
  • Wholesale Ordering
  • Wholesale Comparison
  • Wholesale Automatic Cost Updates
  • Regulation Compliance Tools
  • Automatic Backups

Patient Communication

  • Outbound Calls
  • SMS Messaging
  • Email Messaging
  • Birthday Greetings and Personalized Messages
  • Multiple Language Module

Report Generation

  • Customized Reports
  • Comprehensive Daily Activity Log
  • Customized Business Analytics
  • Integrated Business Intelligence Reports
  • Medication Adherence Reports
  • Controlled Substance Reports

Mobile Apps & Add-Ons

Aside from the standard software, PrimeRx sells several mobile apps to supplement its technology and give you more capabilities. Mobile apps can be tacked onto your software for an added fee. These apps include:


PrimeRx also partners with most major vendors to provide integrations. Some integrations include:

  • Adherence Programs
  • Electronic Medical Records (EMR)
  • Interactive Voice Response (IVR)
  • Medical Data
  • Packaging
  • Robotic Interfaces
  • Revenue Generation
  • Specialty Pharmacy
  • Wholesalers
  • Payment Systems
  • ConnectiveRx

To explore all that PrimeRx has to offer, visit its website.

How much does PrimeRx cost?

PrimeRx doesn’t list one single price on its website. The price you pay can vary from pharmacy to pharmacy, depending on your particular needs.

As mentioned previously, most pharmacy owners can expect to pay at least $15,000 to get their software up and running, but the actual cost of the system varies widely.

To get a personalized quote for your pharmacy, reach out to PrimeRx directly.

Is PrimeRx a good software system?

PrimeRx is one of the leading pharmacy management systems on the market, but how does it compare across other categories? According to a 2021 Direct Opinions survey of 2,000 independent pharmacists, here’s how PrimeRx ranks against 8 other top pharmacy software systems:

These results show that, in most categories, PrimeRx sits high or near the middle of the top 9 software vendors. It does particularly well in attracting new customers, but it loses steam in keeping current customers satisfied.

Even still, PrimeRx’s rankings show that most independent pharmacists consider it to be a solid software system.

For a full breakdown of the Direct Opinions survey results, visit our Compare Software page.

Who are PrimeRx’s competitors?

PrimeRx sits relatively high against the other 8 software systems, but what are those other software systems? The top systems competing against PrimeRx (and others worth looking into) include:

To learn more about PrimeRx’s competitors, and to see how they stack up, read our blog, What Are the Best Pharmacy Software Systems on the Market?

How can I learn more about PrimeRx?

If you’re interested in PrimeRx and what it has to offer, consider getting in touch with a company representative.

Visit the website, send an email, or fill out a demo form in order to speak to someone directly.

Of all the available options, a demo is your best bet. During a demo, you can see can a live demonstration of the software in action, ask questions, and get a personalized quote for your pharmacy. In addition, you can get a feel for the customer service and decide if you want to move forward.

To get more information about scheduling demos and read about demo best practices, click here.


Micro Merchant Systems has been serving independent pharmacies for three decades with its PrimeRx Pharmacy Management Software. It has the history, experience, and expertise to perform well among independent pharmacies: but that doesn’t necessarily mean it’s the right fit for you.

Every pharmacy is different, so before you set out to shop for PrimeRx (or any other software system), make sure that you know what you’re after. Think about your needs, consider your goals, and weigh your options accordingly.

You’re about to invest a lot of time, money, effort, and expenditure into your software system — so do your part to make sure you make the right purchase.