Every year, PioneerRx sponsors a pharmacy software survey from Direct Opinions, an independent market research firm. Pharmacy Software Reviews compiles the results of the survey, shown here.
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Direct Opinions, an independent market research firm, has surveyed community pharmacies on their experience with their current pharmacy management system. Approximately 2,000 independent pharmacies participated in a double-blind phone-based survey from April - June 2022. The following graphics display the customer opinions and market trends of independent, retail pharmacy software vendors.
This graph portrays pharmacy software vendors based on both Market Share and Customer Satisfaction. The closer a vendor is to the top-right corner, the closer they are to having the most installed systems while simultaneously maintaining a high level of customer satisfaction.
PioneerRx Pharmacy Software has the highest intersection of market share and customer satisfaction. Other vendors include, in descending order of market share, Rx30, DigitalRx, Micro Merchant Systems (PrimeRx), QS/1 and ComputerRx, Liberty and BestRx, SRS, then McKesson (EnterpriseRx).
Customer satisfaction scores are determined using Net Promoter Score (NPS), an indicator of customer satisfaction. Pharmacy software vendors with above-average satisfaction are portrayed in the color green. Those with average satisfaction are shown as yellow, and those with below-average satisfaction are shown in red. Only software vendors with 45 or more people surveyed are shown above to ensure statistical accuracy.
Ease of use, great customer support, and robust features are the top 3 reasons cited for high customer satisfaction.
Difficulty of use, poor customer support, and performance issues are the top 3 reasons cited for customer dissatisfaction.
Visit our blog to learn more about the main reasons why users either like or dislike their software.
This graphic shows the number of pharmacies surveyed who have converted to or from a software vendor - representing how well a vendor retains their customers and keeps them satisfied. Pharmacies that converted to a vendor are represented by a green person. Pharmacies that left a vendor are represented by a red person. Software vendors are listed in order of net gain.
The top 3 factors that cause a pharmacy to be unsatisfied and potentially leave their pharmacy software vendor are: difficulty of use, poor customer support, and lack of features. Pharmacies need enhanced features to allow them to be efficient, provide great patient care, and offer clinical services to stay in business. Customer support is also a predictor of how successful a pharmacy will be while using their software.
Visit our blog to learn more about competitive switching in the independent pharmacy market.
This graph represents the percentage of pharmacies that converted to each software from another vendor in the past two years. Most pharmacies convert to PioneerRx Pharmacy Software, followed by Liberty, Rx30, ComputerRx, and BestRx.
In addition to portraying the percentage of converted pharmacies, the graph also shows each vendor’s level of customer satisfaction. Customer satisfaction scores are determined using Net Promoter Score (NPS), an indicator of customer satisfaction.
Pharmacy software vendors with above-average satisfaction are portrayed in the color green. Those with average satisfaction are shown as yellow, and those with below-average satisfaction are shown in red. Other systems not shown (due to low percentage) include but are not limited to McKesson (EnterpriseRx), DigitalRx, and Micro Merchant Systems.
This graph represents the percentage of new pharmacies that opened in the past two years with each pharmacy software vendor. Most pharmacies choose to open their store with PioneerRx Pharmacy Software, followed by Micro Merchant Systems (PrimeRx), Liberty, BestRx, Rx30, ComputerRx, and DigitalRx.
In addition to portraying the percentage of new store installations, the graph also shows each vendor’s level of customer satisfaction. Customer satisfaction scores are determined using Net Promoter Score (NPS), an indicator of customer satisfaction. Software vendors with above-average satisfaction are portrayed in the color green. Those with average satisfaction are shown as yellow, and those with below-average satisfaction are shown in red.
Other systems not shown (due to low percentage) include but are not limited to McKesson (EnterpriseRx), QS/1, SRS, and AbacusRx.
Visit our blog to learn more about which pharmacy software independents choose most.
As you’re in the process of searching for a new pharmacy management software, here’s one thing to keep in mind. You should always leave room for growth. One, five, ten years down the road, your pharmacy will not be the same as it is today. And that’s a good thing! As you grow and adapt your business, you will want a software that will be there to grow with you seamlessly. Don’t sell yourself short from the start - get a software vendor that will allow you to add new services and adapt your workflow efficiently. Click the button below to get more advice on How to Choose a Pharmacy Software System.
Discovering the best pharmacy software tailored to your specific needs is a pivotal decision for any pharmacy. Our blog offers expert advice and best practices for selecting the right software system. As you navigate this crucial choice, learn about the key questions to ask vendors, understand how to effectively evaluate software quotes, and identify the features that will enhance your pharmacy's operations. Our comprehensive guide delves into a wide array of software features and integrations - including eCare Plans, Medication Synchronization, Interactive Voice Response (IVR) systems, Automation Technology, and more - all designed to streamline your workflow and elevate your pharmacy's performance. Explore options in DIR Fee Management, Inventory Solutions, Enhanced Reporting, and Clinical Services to ensure you choose the best pharmacy software that aligns with your business goals and enhances patient care.
Pharmacy software is the core of every pharmacy, and choosing the best pharmacy software is one of the most important decisions when opening your own pharmacy business. To learn more about the process of starting your own pharmacy, read our How to Open a Pharmacy guide.
Direct Opinions is an independent market research firm specializing in customer experience. Direct Opinions has over 35 years of experience in research for a wide range of industries, including healthcare. They design surveys, collect responses, and analyze data in house, free of any competitive bias.