Curious about which software other pharmacy professionals are choosing most?

This decision can be influenced depending on why a pharmacy is looking for a new software system. To better understand this, we have to identify the 2 main scenarios where a pharmacy installs a new software system: Conversion at an Existing Location or New Store Installation. Let’s break these down-

Conversion at an Existing Location: A pharmacy that is currently open and operating with a software system is looking to change to a different software system. They undergo a conversion process to transfer their data and install a new pharmacy management system.


New Store Installation: A brand new pharmacy is being opened and a software system is being installed before the store begins operations. In some cases, this may be a pharmacy owner opening a second (third, fourth, etc…) location of an existing store. In other cases, it is an entrepreneur's journey to start their very first business!

Now that we have covered these scenarios, let’s dive in and see which software independent pharmacies choose the most in each situation. The following data is obtained from a Direct Opinions survey of approximately 2000 independent pharmacies across the United States.

Which software system do most pharmacies convert to?

This graph compiles the answers of survey respondents who have converted to a new software vendor within the last 2 years. The bars visually represent the percentage of pharmacies that converted to each software vendor. Most pharmacies chose to convert to PioneerRx, followed by Rx30 with less than half as many stores, then Micro Merchant Systems, Computer-Rx, Liberty, and QS/1.

The All Others category includes but is not limited to Pharmaserv, Enterprise, Best Computer Systems, AbacusRx, QuickSCRIPT, HBS Systems, QS1/SharpRx, and PDX.

Situational Factors: Conversions are usually done when a pharmacy is looking for a better solution than they currently have. They most likely know what they are missing and want to upgrade to a system that will fill in the gaps. They have experience operating with one or more pharmacy systems and have heard opinions of other pharmacists, so they have an idea of what each vendor provides.


Which software system do new stores open with?

This graph compiles the answers of survey respondents who have opened a new pharmacy within the last 2 years. The bars visually represent the percentage of pharmacies that chose each vendor as their starting software. Most pharmacies chose to open their store with PioneerRx, followed by Micro Merchant Systems, then Rx30, Computer-Rx, Best Computer Systems, QS/1, and Liberty.

The All Others category includes but is not limited to Enterprise, DigitalRx, SRS, Pharmaserv, VIP Pharmacy Software, Speed Script, QS1/SharpRx, PDX, McKesson (PharmacyRx), FSI, HBS Systems, HCC (Virtual Superscript), AbacusRx, Condor (NDC), RxKey - KeyCentrix, and SuiteRx.

Situational Factors: Brand new pharmacies may not be familiar with the market, so they may start off by choosing a smaller software vendor. This is most likely why the All Others category is large in this situation, since it is primarily composed of smaller, less-known vendors.

However, some stores may choose a system based on recommendations from other pharmacists or experience working at other stores, and so they may want to immediately start with a powerful system that can grow with them, such as PioneerRx.


These survey questions give an insight into the trends of independent pharmacies’ software system preferences. We can infer that some pharmacies may start off with a base-level system at first, then convert to an upgraded, more robust system. We might also see new pharmacies that have experience using different systems and already know that they want to start off with an innovative software system that will allow them to gradually grow their pharmacy and not have to go through the conversion process later on.


For more data insights from this survey, visit our Evaluating the Best Pharmacy Software System page.