Pharmacy Software Reviews & Tools

WinRx by Computer-Rx Reviews
55 5 / 5 Stars

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Overall -
55 5 / 5 Stars
Added Dec 6, 2018
Reviewed by Alaska Family Pharmacy Located in Alaska, Using WinRx by Computer-Rx since 2010
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

User freindly windows based. Sleak look and customer service is responsive. Many bells and whistles and i only use half of them. great reporting features. great inventory management features. easy to use compounding features for billing. Responsive to change requests in software

Cons

Not many, some limitations in the details, but work arounds for everything. Biggest con is the cost, they find a way to nickel and dime you for every little thing. runs me between 600 and 1000 per month at each location for all features included.

Comments

"Would not consider changing at this time, cant imagine one would work better than this. Originally switched from a DOS based and the upgrade was quite evident. Recently looked at another software I wont name but didnt have any extra features, would have just had to learn a new system for the sake of it and it didnt have near as updated look to it. looked archaic. would have saved me a bit of money but i dont believe would have been as user friendly. not worth the change "
Overall -
55 5 / 5 Stars
Added Nov 5, 2018
Located in Idaho, Using WinRx by Computer-Rx since 2008
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

Excellent visual interface, Smooth integration with other systems (eyecon, IVR, etc.). Intuitive. Data mining for billing, inventory, etc is very useful. Readily retrievable workflow info/ tracking. PDMP reporting is fast and simple. Inventory control is easy with this setup. Stellar customer service, best I have used in 20+ years.

Cons

IOU clearing can be cumbersome in certain situations. Pick-up status can be difficult to change once claim is reversed, depending on current settings.

Comments

"Overall, a feature-filled user friendly system with outstanding customer service. Workflow runs smoothly with excellent tracking. No plans on changing."
Overall -
55 5 / 5 Stars
Added Oct 24, 2018
Reviewed by Village Pharmacy Located in Georgia, Using WinRx by Computer-Rx since 2010
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

This system is extremely user friendly. It is great for building and billing compounds. The customer service is great! They do a great job helping to customize the system to fit our needs. We love the delivery system and app. Works great for doing blister packaging, compounding, delivery service, MTM, automatic refills, e-scripts, electronic communications with providers, printing MARs, in-house accounts.

Cons

If you're not into utilizing the on-line chat, it can take awhile to get someone on the phone. Switching to a credit card processor that is compatible and compliant was a complete nightmare.

Comments

"Overall, I am extremely happy with this system. It is easy to use, helps streamline work, has been customized to our needs, and can basically do it all!"
Overall -
45 4 / 5 Stars
Added Aug 22, 2018
Reviewed by Keith's Pharmacy Located in California, Using WinRx by Computer-Rx since 2016
Features -
45 4 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Cardinal Health

Pros

It is very easy to learn so it makes training new employees a much simpler experience. Also, I really like that you can put notes into the patient profile and even specific prescriptions within their profiles. This makes it easier to help patients when they've been helped by other employees as well, because we can each write notes in their profile to keep each other up to date.

Cons

The only problems we've experienced is that we'll turn on our computers in the morning and updates will have been done overnight that make it to where Win RX is unusable and we HAVE to call Computer RX to fix it, since they're the only ones that can log in as an Admin. Sometimes this happens even just randomly during the day where some of their programs just stop working! So when it's busy and something like this happens, it's extremely inconvenient. Also, their hold times can be 15 minutes+!

Comments

"Overall, I think the Pros outweigh the Cons. It is very easy to use and understand. You can even learn over time how to fix some things without calling Computer RX. It's a great pharmacy software and has many useful features!"
Overall -
45 4 / 5 Stars
Added Jul 30, 2018
Located in Texas, Using WinRx by Computer-Rx since 2004
Features -
45 4 / 5 Stars
Customer Service -
35 3 / 5 Stars
Ease of Use -
45 4 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - Cardinal Health

Pros

The software is very easy to use and logically laid out. It does all the basics right and there are a good amount of reports that you can run if you want to dig into things.

Cons

Running and exporting reports for anything over a week can be excruciating. Customer service can be very dependent on who you get on the phone.

Comments

"Overall I would recommend ComputerRx to anyone who is looking for dispensing software, but they definitely have some flaws that need to be ironed out. "