Pharmacy Software Reviews & Tools

RxKey by KeyCentrix
45 4 / 5 Stars

Top Reviews

Most Favorable

55 5 / 5 Stars
"we find the software user friendly"

Least Favorable

15 1 / 5 Stars
"O"

17 Customer Reviews in 13 States

The following shows the U.S. states for which this product has been reviewed to date.
- Review
- No Review
- Review
- No Review

Latest Reviews



Overall -
35 3 / 5 Stars
Added Nov 25, 2018
Located in Georgia, Using RxKey by KeyCentrix since 2014
Features -
35 3 / 5 Stars
Customer Service -
25 2 / 5 Stars
Ease of Use -
45 4 / 5 Stars
Fits Needs -
35 3 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Smith Drug Company

Pros

Windows Based Easy to learn Bright Background Can use to work remotely Good report tools Good wholesaler integration

Cons

Register software cannot track Pseudoephedrine sales Long hold times for customer service assistance Have hidden charges they do not disclose when purchasing software Inadequate upgrades for current pharma

Comments

"The software is fair but could be better. The greatest drawback is the insensitivity of the management to their customers."
Overall -
45 4 / 5 Stars
Added Feb 3, 2012
Located in New Jersey, Using RxKey by KeyCentrix since 2011
Features -
35 3 / 5 Stars
Customer Service -
25 2 / 5 Stars
Ease of Use -
45 4 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - Cardinal Health

Pros

Good setup and training. Low startup purchase price. Customer service response time excellent when you email them

Cons

They don't answer the phone. If you leave them a message it takes a long time to call back. Better off emailing them. I am lowering my customer service rating because they just added fees for many of the services that were included previously such as assistance processing rejected claims. I recently had to pay $38.00 for claim assistance. Never had to pay that before.

Comments

"Overall a good system for the price. I have used the software since 2011 and find it easy to use and easy to teach."
Overall -
45 4 / 5 Stars
Added Jan 26, 2018
Reviewed by Medicine Man Pharmacy Located in Nebraska, Using RxKey by KeyCentrix since 2014
Features -
45 4 / 5 Stars
Customer Service -
35 3 / 5 Stars
Ease of Use -
45 4 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

SOFTWARE IS EASY TO USE AND UNDERSTAND, CATEGORIES ARE WELL ORGANIZED BETWEEN EACH SECTION. EASY TO TEACH NEW EMPLOYEES HOW TO USE.

Cons

OCCASIONALLY SCRIPTS WILL BE PULLED IN A "BLACK HOLE" AND THE ONLY WAY TO RETRIEVE THEM AGAIN IS TO CALL KEY CENTRIX.

Comments

"OVERALL SOFTWARE IS QUICK AND EASY AND NEW EMPLOYEES RARELY HAVE ISSUES UNDERSTANDING HOW TO COMPLETE THEIR DUTIES."
Overall -
55 5 / 5 Stars
Added Aug 26, 2017
Reviewed by Cedar Pharmacy Located in Michigan, Using RxKey by KeyCentrix since 2016
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

The more you use the software the better it becomes

Cons

Any new system needs time of adaptation. constant use is necessary to get going

Comments

"we find the software user friendly"
Overall -
45 4 / 5 Stars
Added Oct 14, 2012
Located in Iowa, Using RxKey by KeyCentrix since 2000
Features -
25 2 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
45 4 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - McKesson Corp.

Pros

na

Cons

na

Comments

"na"