Pharmacy Software Reviews & Tools

PioneerRx Pharmacy Software Reviews
55 5 / 5 Stars

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Overall -
55 5 / 5 Stars
Added Aug 25, 2020
Reviewed by Garner 5th Avenue Pharmacy - Garner, NC Using PioneerRx Pharmacy Software since 2020
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

Lots of patients do not have their insurance cards with them, so the 3rd party plan search feature make it very convient for us all. Tech support is awesome, I never had an issue that Christopher Porter could not resolve in just a few minutes, and the response time is so very quick. The entire support team has been wonderful

Cons

Because the software has so many great features, it is a lot for a beginner to learn, so on pioneer university if there could be a feature that simple shows how to fill a prescription all the way through without mentioning all the possible features and ways that process can be done would make it more simple for people like me.

Comments

"does everything that a pharmacy needs"
Overall -
55 5 / 5 Stars
Added May 28, 2020
Reviewed by Hometown Pharmacy Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Not Rated

Pros

i love all of the analysis features pioneer offers. i also like that each user can customize their experience. the different colors that show what the status of a prescription is is very helpful, especially for those that turn green when due. being able to "untransfer" a prescription is very helpful as well

Cons

i may not understand everything, so there may be a better way, but pricing some OTC items that are used as prescriptions can be difficult, having to put in the "manual AWP", etc

Comments

"pioneer was easy to learn to navigate "
Overall -
55 5 / 5 Stars
Added May 12, 2020
Reviewed by Hickman's Pharmacy Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

I love how it ALWAYS WORKS! No crashes & no downtime. I love how Pioneer makes it so easy to make reports and see our financial status on every prescription. Customer service is outstanding.......we never have any issues that linger beyond one call.

Cons

I would like to see a "net profit" report and the end of day with the rebate and DIRs accounted for. That would be a nice addition to help us have a tighter control of finances.

Comments

"Outstanding. I have been so impressed with this system coming from a major chain."
Overall -
55 5 / 5 Stars
Added May 12, 2020
Reviewed by Middleton Pharmacy - Middleton, TN Using PioneerRx Pharmacy Software since 2020
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

Whenever we contact Pioneer, either by phone or on the computer, they answer our questions and solve our problems. Their specialty is solving third party difficulties. Their representatives are always friendly and have patience with us. I would highly recommend the Pioneer system to other pharmacies..

Cons

Nothing comes to mind now.....................................................................................!

Comments

"pioneer is always prompt and accurate in helping us solve problems"
Overall -
55 5 / 5 Stars
Added May 8, 2020
Reviewed by Charleston Cancer Center Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - Not Rated

Pros

Customer service, POS integration, Reporting capabilities, great ppl that are willing to accomodate just about any request within reason. I also liked the fact that we were able to use much of the hardware we already owned which yielded substantial cost savings vs. the competitiors. Not being tied down to renting equipment that your pharmacy may already own was a differentiator and was very helpful when we converted to Pioneer from a competitor.

Cons

my pharmacist would like to see the primary and secondary(if applicable) billing info on the "check station" screen without having to click "edit RX" to see if the correct plan was billed.

Comments

"Smooth conversion from sales process to Go-Live"