Pharmacy Software Reviews & Tools

PioneerRx Pharmacy Software Reviews
55 5 / 5 Stars

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Overall -
55 5 / 5 Stars
Added Nov 29, 2018
Reviewed by Thomas Memorial Hospital Outpatient Using PioneerRx Pharmacy Software since 2012
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Not Rated

Pros

Updates are user-driven and based on real-world experience Fully integrated with IVR, web, and smartphone technologies TOP NOTCH customer service Reports are easy to access and extremely robust Third party reconciliation is seamless Rx Local app is super easy to use and very functional

Cons

I would like to have EDI available for a wider selection of wholesalers Would be good to be able to compare prices for an item within the software. The wholesalers and their pricing is already loaded with EDI, but there isnt a way to do a side-by-side price comp The customizable screen colors/fonts that were available prior to a recent update were much better than the currently available options

Comments

"I have used numerous different pharmacy software programs in my career & PioneerRx is BEST by far! "
Overall -
55 5 / 5 Stars
Added Nov 27, 2018
Reviewed by Kensington Pharmacy Located in Maryland, Using PioneerRx Pharmacy Software since 2014
Features -
55 5 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - McKesson Corp.

Pros

There are lots of things to love about pioneer. One of my favorite features is the ability to generate and fax a prescription transfer so that I don't have to waste my time doing it over the phone. I also like how there is a central database of doctors so that i rarely have to manually enter MD info. The ability to look up insurance info is wonderful also. Many things to like about pioneer.

Cons

Updates are almost too frequent. It is very hard to implement updates once you have become accustomed to processing or using the system a certain way.

Comments

"Once familiar with the software, the options are pretty much endless for what you can do. Love the ability to leave critical comments that are easy for the next shift to follow up with once the patient calls back. Good workflow. Easy to find or track down any old RX, i.e. ability to search by name, drug, dispensing date, MD, etc. Generally user friendly."
Overall -
55 5 / 5 Stars
Added Nov 27, 2018
Reviewed by Rosebud Pharmacy Using PioneerRx Pharmacy Software since 2011
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

I love how easy everything is to operate. The options available to us with this software are awesome! It makes our job way easier being able to customize things to our liking so easily. If we ever have any questions, the customer service team always contacts us in a timely manner, and they are always very helpful and professional! I have never spoken to someone on behalf of Pioneer that wasn't polite or helpful. Keep up the good work!!

Cons

I honestly don't have anything negative to say. The only issue that we have ever had that hasn't been resolved is that a random Post Edit Reject from 2008 popped up, and nobody can figure out why it did or how to correct it without it being an issue.

Comments

"Wonderful software!"
Overall -
45 4 / 5 Stars
Added Nov 21, 2018
Located in California, Using PioneerRx Pharmacy Software since 2018
Features -
55 5 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
35 3 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - Cardinal Health

Pros

SOME OF THE FEATURES ARE REALLY GOOD ESPECIALLY THE IVR SYSTEM WITH VOW. MTM INTEGRATION IS A WONDERFUL FEATURE.

Cons

SOME GLITCHES ( TAKES TOO LONG TO GET FIXED), ALMOST ALWAYS YOUR IDEA DOESN'T GET THROUGH, EVEN THE SIMPLEST THINGS NEED MULTIPLE STEPS, NOT A GREAT TOOL FOR COMPOUNDING PHARMACIES,

Comments

"IT IS A GOOD SOFTWARE OVERALL BUT IT DEFINITELY CAN STREAMLINE SOME FEATURES TO MAKE THE WORKFLOW BETTER AND FASTER FOR INDEPENDENT PHARMACIES. "
Overall -
55 5 / 5 Stars
Added Nov 20, 2018
Reviewed by Delta-Rx Using PioneerRx Pharmacy Software since 2013
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

love the way it simplify things. it allows you to do more in less time with less steps. i lke the fact that if there is a question or problem, it isnt hard to get your issues resolved. the stay is very well trained and pleasant to work with. they handle them selves very professionally. thank you for that.

Cons

if there was any thing that i would like to see improve, if woul be more training or updates or new things. sometime this need to be done on a individual bases. Move examples on teh website, to help the customer, become familiar with the new information.

Comments

"the exprence with this system has been great.there is a level of proficiency like no other software"