Pharmacy Software Reviews & Tools

PioneerRx Pharmacy Software Reviews
55 5 / 5 Stars

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Overall -
45 4 / 5 Stars
Added Sep 3, 2019
Reviewed by Brigham Community Pharmacy Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
35 3 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - Not Rated

Pros

I love that I can use the Pioneer system stress free knowing that if I have a problem or question I can use the support option and the support team will always resolve my issue in a very timely manner and stick with me no matter how long it takes to reslove any problems or questions. The support team is very polite and friendly.

Cons

I really can't think of anything right off hand. This system if still fairly new to me so I'm still learning and I haven't found anything I would change or make better yet.

Comments

"I have not had any major problems, easy to navigate. "
Overall -
55 5 / 5 Stars
Added Aug 20, 2019
Reviewed by Olmsted Medical Center Northwest Pharmacy Using PioneerRx Pharmacy Software since 2015
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

I love that the system is one of the most user friendly systems I have ever encountered, which makes training new employees a breeze. When we are looking for a feature we wish they have, customer service shows us where it is instantly and they have very quick response times with great knowledge to any issues we have ever encountered.

Cons

we are pleased with the service we are currently providing and how they teach us how to fix issues we call in about so we can solve problems on our own often. no complaints at this time

Comments

"Great customer service and the easiest system, with the best features I have ever used"
Overall -
55 5 / 5 Stars
Added Aug 14, 2019
Reviewed by Hi-School Pharmacy Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Not Rated

Pros

I love that I can customize so many features.

Cons

I would recommend implementing an instant messaging feature so the staff can communicate more confidentially with each other.

Comments

"My experience with PioneerRx thus far has been great. It is very user-friendly."
Overall -
55 5 / 5 Stars
Added Aug 13, 2019
Reviewed by Express Pharmacy Solutions Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

The system is detailed and for the most part user friendly. You can recieve a call from someone to help you with the click of a button. When you need a detailed, step-by-step list on how to complete something you can find it easily when you click the question mark. There are so many things you can do with this program!

Cons

The only thing that confuses me at times is refills. Wish the system would allow you to have a different refill screen. Also, wish you could just type in the Rx # and it would pull up that script vs pulling the pt's profile then checking off the Rx you initially inputted.

Comments

"Great! Rather simple to use and just a click away from help. "
Overall -
55 5 / 5 Stars
Added Aug 9, 2019
Located in Iowa, Using PioneerRx Pharmacy Software since 2016
Features -
55 5 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

We appreciate how customizable the system is. If we want something to look or behave differently it's just a matter of changing a few settings or customizing a form. If you are a do-it-yourself kind of person, this is the system for you. On the other hand if you would rather let someone else do it, PioneerRx's top notch support is always helpful. We also like how the system is constantly evolving. Updates automatically download every week, adding new features or improving others. Our old systems rarely updated features and when they did it was often geared towards larger pharmacies or mail-order operations.

Cons

The interface is pretty busy with lots of information on each screen. Newbies can be a little overwhelmed until they know where to look. Care Goals are a great feature but the interface and useability needs refinement.

Comments

"PioneerRx has been one of the best things I've done for our business."