Pharmacy Software Reviews & Tools

PioneerRx Pharmacy Software Reviews
55 5 / 5 Stars

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Overall -
55 5 / 5 Stars
Added Feb 8, 2020
Reviewed by The Pharmacy of Quitman - MS Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

The features of this pharmacy software far go beyond any other pharmacy software I have ever used. Never have I had the option to use multiple NDC's in one fill before. And the customer support is the best I've ever seen to; they always call me right back and always know the right answers to give.

Cons

I had trouble learning the software before it was installed at my location. In addition to the videos, I really wish there was an interactive website that would actually look like the software, and that would walk us through what to click on when doing each task. (If you call me, I can explain this better.) It also would be a good idea to add something like "WalkMe" to the actual software, with is a digital adoption platform that explains things to new users as they do them.

Comments

"Difficult to learn but has incredible features and wonderful support."
Overall -
55 5 / 5 Stars
Added Jan 30, 2020
Reviewed by Griebs Darien Pharmacy Using PioneerRx Pharmacy Software since 2020
Features -
45 4 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Not Rated

Pros

Eligibility checks, the ability to put things in different bins depending on where you order it, knowing where each script is when. Auto refill, sync. Texting. Ease at point of sale. So many things I can't even think of right now. We were using a very old system, so this was a huge jump forward for it and it's been amazing.

Cons

Takes a while to do rebills sometimes, when you reverse the script it bounces you all the way back to main screen sometimes, then you have to go back in. Screens sometimes take a while to pop up, not quite as "snappy" as I'd like. If you accidentally press F11 instead of F12 while typing a script in it tries to rescan the image and then it messes up the whole scanner and you generally have to restart the computer. Wish there were little numbers that pop up next to priority fill and rejected claims in particular so you know how many Rx's are in those queue's at a time to better manage your time. Overall amazing!!!

Comments

"So far so good."
Overall -
55 5 / 5 Stars
Added Jan 29, 2020
Reviewed by Kines Family Pharmacy Inc Using PioneerRx Pharmacy Software since 2014
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

First of all, customer service is excellent. They know what they are doing and are also very nice to talk to. The system itself was fairly easy to learn and use. Many features with it, more than we even know about. I can't say enough about how easy they are to work with.

Cons

Keep up the good work! I don't know if some regional classes would work. PioneerRx Connect is always good but I can't always make it so something closer once a year might be helpful.

Comments

"Outstanding"
Overall -
55 5 / 5 Stars
Added Jan 23, 2020
Reviewed by Community First Pharmacy Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
45 4 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Not Rated

Pros

My absolute favorite part of Pioneer is their customer service. Requesting help from Pioneer is very easy and they are always prompt with their response. The individual we speak with may not always have an immediate answer, but regardless of the situation, they will also source information from other members and locate a solution. The application itself seems overwhelming at first, but almost immediatly as you immerse yourself, processes/features become easy to navigate due its intuitive design. Overall, PioneerRx is a fantastic addition to any pharmacy that gives its members a tailored-specific design to meet all of your needs. (Five Stars!)

Cons

Honestly, we would only have a few minor adjustments to make, but you can't foresee the needs of every pharmacy as they come to you. Sure there will be features that satisfy these as we move forward.

Comments

"Pioneer has absolutely revolutionized our pharmacy!"
Overall -
55 5 / 5 Stars
Added Jan 17, 2020
Reviewed by Millcreek Community Hospital Using PioneerRx Pharmacy Software since 2019
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Not Rated

Pros

THE QUICK RESPONSE TIMES, THE EFFICIENT, EFFECTIVE, AND FRIENDLY PERSONAL IN ANSWERING ALL SOFTWARE QUESTIONS! EXCEPTIONAL TEAM MEMBERS! ALL QUESTIONS SUBMITED HAVE BEEN ANSWERED WITH EASE AND EXPLANATION! THERE SEEMS TO BE ENDLESS WAYS TO ACHIEVE THE SAME RESULT SO YOU CAN FIND A WAY THAT BEST SUITS YOUR NEEDS AND PREFERENCES.

Cons

Helpful when personal click the proper functions for you, hard to find the buttons they are speaking of while trying to remeber and follow along to be able to resolve the issue at hand yourself the next time.

Comments

"EASY, QUICK, PLEASANT, AND HELPFUL"