Pharmacy Software Reviews & Tools

Helix Pharmacy System Reviews
35 3 / 5 Stars

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Overall -
15 1 / 5 Stars
Added Mar 20, 2012
Located in Michigan, Using Helix Pharmacy System since 2010
Features -
15 1 / 5 Stars
Customer Service -
25 2 / 5 Stars
Ease of Use -
15 1 / 5 Stars
Fits Needs -
15 1 / 5 Stars
Wholesaler Integration -
25 2 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

they will customize, but then tell you customization is cause of all your issues

Cons

doesn't work--

Comments

"none"
Overall -
35 3 / 5 Stars
Added Jan 30, 2012
Reviewed by Frenchtown Drug Located in Montana, Using Helix Pharmacy System since 2010
Features -
35 3 / 5 Stars
Customer Service -
15 1 / 5 Stars
Ease of Use -
25 2 / 5 Stars
Fits Needs -
35 3 / 5 Stars
Wholesaler Integration -
25 2 / 5 Stars
Wholesaler - McKesson Corp.

Pros

Great billing matrix and cycle filling capabilities.

Cons

AR, Difficult to Use, Profit Control, Outdated, Not Seamless, Customer Service, and Rebilling

Comments

"This is a system we will be going away from in the very near future."
Overall -
35 3 / 5 Stars
Added Jan 25, 2012
Located in Georgia, Using Helix Pharmacy System since 2011
Features -
15 1 / 5 Stars
Customer Service -
15 1 / 5 Stars
Ease of Use -
25 2 / 5 Stars
Fits Needs -
25 2 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

The new GUI interface uses Windows standards. The ideas behind Helix are good.

Cons

Not all features work. Billing notes do not work. Some features that are used in Retail Pharmacies are also used in the Nursing Home setting when they do not apply. "Enhancements" taken into consideration are seldom acted upon. Customer Service requires user to leave a message so a customer support representative can call them back, usually within an hour.

Comments

"Helix will be a great product when it is finished. However, according to a recent newsletter, I believe RNA's focus is no longer in PIS systems and is moving toward "mobile solutions"."
Overall -
35 3 / 5 Stars
Added Oct 24, 2011
Located in Georgia, Using Helix Pharmacy System since 2010
Features -
25 2 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
25 2 / 5 Stars
Fits Needs -
35 3 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - NC Mutual Wholesale Drug Company

Pros

basic

Cons

archaic, out dated; requires more steps to process claims

Comments

"needs to be updated for our current needs"
Overall -
45 4 / 5 Stars
Added Aug 11, 2011
Located in North Carolina, Using Helix Pharmacy System since 2010
Features -
45 4 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
45 4 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - NC Mutual Wholesale Drug Company

Pros

Quick, supportive program

Cons

Easy to lose refills by hitting F8 at the wrong place when entering more than 1... needs integrated reference

Comments

"Easy to use, open to suggestion.... Conflicting customer service advise from time to time"