Pharmacy Software Reviews & Tools

Health Business Systems
45 4 / 5 Stars

Top Reviews

Most Favorable

55 5 / 5 Stars
"Really glad that I went with HBS. The whole experience has been great!"

Least Favorable

15 1 / 5 Stars
"Being in Sales for 17 years, you have to promote a product that meets the needs of your client. If..."

44 Customer Reviews in 21 States

The following shows the U.S. states for which this product has been reviewed to date.
- Review
- No Review
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- No Review

Latest Reviews



Overall -
25 2 / 5 Stars
Added Aug 4, 2018
Located in Michigan, Using Health Business Systems since 2018
Features -
15 1 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
15 1 / 5 Stars
Fits Needs -
25 2 / 5 Stars
Wholesaler Integration -
15 1 / 5 Stars
Wholesaler - Cardinal Health

Pros

Fast system after a steep learning curve. Does perform all functions required to run a pharmacy. Once accustomed to screen layout it is easy to track information. Customer support seems very helpful and has good availability.

Cons

System has a very steep learning curve and is not intuitive in the slightest. Performing functions from start to finish is purely memorization as there is little indication on screen how to proceed. When a script goes to error status it simply disappears off the screen, leaving the user to have to search for each rx in error. Labels can be forced at anytime and are sometimes required to be forced in order to proceed, this leads to confusion about whether the third party payment has occurred or not, sometimes leading a script to leave the pharmacy without being paid for.

Comments

"I am new to this software having inherited it from the previous owner of a business that I purchased. The previous user did not seem to use many of the features available on HBS. My experience so far has been frustrating as there is often times no intuitive course of action for the many situations that occur during script filling."
Overall -
45 4 / 5 Stars
Added Jun 19, 2018
Reviewed by HERRMANN DRUG Located in Minnesota, Using Health Business Systems since 2005
Features -
45 4 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - McKesson Corp.

Pros

The windows based software is very easy to learn and use. The user can tailor functionality to the pharmacy needs. Customer service usually very good. Overall reliability and speed is also very good.

Cons

The software has optional workflow and auto refill capabilities which are helpful; however, they are a little cumbersome.

Comments

"Overall I have been extremely happy with the software and HBS. I am not "looking" to change systems. This system is great for any smaller independent pharmacy. Thanks! "
Overall -
45 4 / 5 Stars
Added May 10, 2018
Reviewed by marcus hook pharmacy Located in Pennsylvania, Using Health Business Systems since 2009
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

This system is very easy to use and self explanatory.New employees never have a problem picking up this system.

Cons

Some glitches with third party billing at times.Not always a system problem but when insurances tell you this and then we have to readjust HBS is always there to walk us through.

Comments

"All in all this is a very good system. The customer service is very helpful. Anything new that comes our way they are always willing to help out."
Overall -
55 5 / 5 Stars
Added Dec 15, 2017
Reviewed by Smith Brothers Drug Co Inc Located in New Jersey, Using Health Business Systems since 1990
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

Quick response from software support. Good for all your basic needs. Good follow up from customer support

Cons

Slow to add new features that other computer companies have. Implementation of new features sometimes takes a few extra days

Comments

"All in all a good system that meets our needs. IVR, POS and other add ons integrate well with the system."
Overall -
45 4 / 5 Stars
Added Feb 9, 2018
Located in California, Using Health Business Systems since 2006
Features -
55 5 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Cardinal Health

Pros

Easy to use. They always pick up when you call in a timely fashion. If they can't help you right then, then they will call you back.

Cons

Very hard to figure out answers from reps. Sometimes you have to call 4 or 5 times to get someone that can understand your problem.

Comments

"Overall, a good company. The software system itself is very easy to use. I wouldn't change it for another system."