Pharmacy Software Reviews & Tools

Health Business Systems
45 4 / 5 Stars

Top Reviews

Most Favorable

55 5 / 5 Stars
"Very satisfied with the product overall. Integrates well with my POS, IVR and scriptpro. They have..."

Least Favorable

15 1 / 5 Stars
"Being in Sales for 17 years, you have to promote a product that meets the needs of your client. If..."

45 Customer Reviews in 21 States

The following shows the U.S. states for which this product has been reviewed to date.
- Review
- No Review
- Review
- No Review

Latest Reviews



Overall -
45 4 / 5 Stars
Added Jan 15, 2019
Reviewed by MAIDEN DRUG CO, INC Located in Kentucky, Using Health Business Systems since 2003
Features -
45 4 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
45 4 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Cardinal Health

Pros

WONDERFUL BECAUSE YOU DON'T HAVE TO USE FUNCTION KEYS TO PROMPT ANY COMMAND! WE HAVE NEVER HAD ANY ISSUE THAT HEALTH BUSINESS SYSTEMS HAS NOT BEEN ABLE TO ADDRESS FOR US OR REMOTE IN FROM OFFSITE TO FIX. THE EASE OF USER FRIENDLY ACTIONS THAT ARE REQUIRED BY THIS SOFTWARE MAKE THINGS MUCH EASIER FOR TRAINING ANY OF OUR WORKERS OR NEWLY HIRED WORKERS. OUR HEALTH BUSINESS SYSTEMS CORRELATES VERY WELL WITH OUR STAR PLUS CASH REGISTERS SYSTEMS AND ALLOWS FOR COMMUNICATION BETWEEN BOTH SYSTEMS. OVERALL THE ABILITY FOR ONE SYSTEM TO COMMUNICATE WITH ANOTHER IS EXTREMELY HANDY BECAUSE SOMETIMES WE MIGHT ACCIDENTALLY PICK UP TWO SEPARATE INDIVIDUALS MEDICATION BUT OUR CASH REGISTER SYSTEM WILL PROMPT US THAT THE RECEIPTS FROM THE HEALTH BUSINESS SYSTEMS DO NOT MATCH ONE ANOTHER THERE FOR PROMPTING US TO SEPARATE THE TWO INDIVIDUALS MEDICATIONS.

Cons

SOMETIMES THE CUSTOMER SERVICE COULD BE A LITTLE BIT MORE REACHABLE BUT THEY WILL RETURN YOUR CALL IN A SOMEWHAT TIMELY MANOR.

Comments

"OVERALL VERY SATISFIED WITH THE HEALTH BUSINESS SYSTEMS SERVICE IN OUR PHARMACY SETTING. HAVING USED OTHER SYSTEMS AVAILABLE I WOULD STILL CHOOSE THIS SYSTEM EVERY TIME."
Overall -
25 2 / 5 Stars
Added Aug 4, 2018
Located in Michigan, Using Health Business Systems since 2018
Features -
15 1 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
15 1 / 5 Stars
Fits Needs -
25 2 / 5 Stars
Wholesaler Integration -
15 1 / 5 Stars
Wholesaler - Cardinal Health

Pros

Fast system after a steep learning curve. Does perform all functions required to run a pharmacy. Once accustomed to screen layout it is easy to track information. Customer support seems very helpful and has good availability.

Cons

System has a very steep learning curve and is not intuitive in the slightest. Performing functions from start to finish is purely memorization as there is little indication on screen how to proceed. When a script goes to error status it simply disappears off the screen, leaving the user to have to search for each rx in error. Labels can be forced at anytime and are sometimes required to be forced in order to proceed, this leads to confusion about whether the third party payment has occurred or not, sometimes leading a script to leave the pharmacy without being paid for.

Comments

"I am new to this software having inherited it from the previous owner of a business that I purchased. The previous user did not seem to use many of the features available on HBS. My experience so far has been frustrating as there is often times no intuitive course of action for the many situations that occur during script filling."
Overall -
45 4 / 5 Stars
Added Jun 19, 2018
Reviewed by HERRMANN DRUG Located in Minnesota, Using Health Business Systems since 2005
Features -
45 4 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - McKesson Corp.

Pros

The windows based software is very easy to learn and use. The user can tailor functionality to the pharmacy needs. Customer service usually very good. Overall reliability and speed is also very good.

Cons

The software has optional workflow and auto refill capabilities which are helpful; however, they are a little cumbersome.

Comments

"Overall I have been extremely happy with the software and HBS. I am not "looking" to change systems. This system is great for any smaller independent pharmacy. Thanks! "
Overall -
45 4 / 5 Stars
Added May 10, 2018
Reviewed by marcus hook pharmacy Located in Pennsylvania, Using Health Business Systems since 2009
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

This system is very easy to use and self explanatory.New employees never have a problem picking up this system.

Cons

Some glitches with third party billing at times.Not always a system problem but when insurances tell you this and then we have to readjust HBS is always there to walk us through.

Comments

"All in all this is a very good system. The customer service is very helpful. Anything new that comes our way they are always willing to help out."
Overall -
55 5 / 5 Stars
Added Dec 15, 2017
Reviewed by Smith Brothers Drug Co Inc Located in New Jersey, Using Health Business Systems since 1990
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

Quick response from software support. Good for all your basic needs. Good follow up from customer support

Cons

Slow to add new features that other computer companies have. Implementation of new features sometimes takes a few extra days

Comments

"All in all a good system that meets our needs. IVR, POS and other add ons integrate well with the system."