Pharmacy Software Reviews & Tools

Health Business Systems
45 4 / 5 Stars

Top Reviews

Most Favorable

55 5 / 5 Stars
"We have been a client of HBS from the inception of pharmacy computerization and remain a satisfied..."

Least Favorable

15 1 / 5 Stars
"a"

43 Customer Reviews in 21 States

The following shows the U.S. states for which this product has been reviewed to date.
- Review
- No Review
- Review
- No Review

Latest Reviews



Overall -
45 4 / 5 Stars
Added Jun 19, 2018
Reviewed by HERRMANN DRUG Located in Minnesota, Using Health Business Systems since 2005
Features -
45 4 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - McKesson Corp.

Pros

The windows based software is very easy to learn and use. The user can tailor functionality to the pharmacy needs. Customer service usually very good. Overall reliability and speed is also very good.

Cons

The software has optional workflow and auto refill capabilities which are helpful; however, they are a little cumbersome.

Comments

"Overall I have been extremely happy with the software and HBS. I am not "looking" to change systems. This system is great for any smaller independent pharmacy. Thanks! "
Overall -
45 4 / 5 Stars
Added May 10, 2018
Reviewed by marcus hook pharmacy Located in Pennsylvania, Using Health Business Systems since 2009
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
45 4 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

This system is very easy to use and self explanatory.New employees never have a problem picking up this system.

Cons

Some glitches with third party billing at times.Not always a system problem but when insurances tell you this and then we have to readjust HBS is always there to walk us through.

Comments

"All in all this is a very good system. The customer service is very helpful. Anything new that comes our way they are always willing to help out."
Overall -
55 5 / 5 Stars
Added Dec 15, 2017
Reviewed by Smith Brothers Drug Co Inc Located in New Jersey, Using Health Business Systems since 1990
Features -
55 5 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
45 4 / 5 Stars
Wholesaler - Amerisource Bergen (ABC)

Pros

Quick response from software support. Good for all your basic needs. Good follow up from customer support

Cons

Slow to add new features that other computer companies have. Implementation of new features sometimes takes a few extra days

Comments

"All in all a good system that meets our needs. IVR, POS and other add ons integrate well with the system."
Overall -
45 4 / 5 Stars
Added Feb 9, 2018
Located in California, Using Health Business Systems since 2006
Features -
55 5 / 5 Stars
Customer Service -
45 4 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
55 5 / 5 Stars
Wholesaler Integration -
55 5 / 5 Stars
Wholesaler - Cardinal Health

Pros

Easy to use. They always pick up when you call in a timely fashion. If they can't help you right then, then they will call you back.

Cons

Very hard to figure out answers from reps. Sometimes you have to call 4 or 5 times to get someone that can understand your problem.

Comments

"Overall, a good company. The software system itself is very easy to use. I wouldn't change it for another system."
Overall -
45 4 / 5 Stars
Added Jul 28, 2012
Located in Illinois, Using Health Business Systems since 1997
Features -
45 4 / 5 Stars
Customer Service -
55 5 / 5 Stars
Ease of Use -
55 5 / 5 Stars
Fits Needs -
35 3 / 5 Stars
Wholesaler Integration -
35 3 / 5 Stars
Wholesaler - McKesson Corp.

Pros

Easy to understand format, new employees learn quickly Integration of additional modules are seamless Great uptime Wonderful Customer service staff with quick turn around time Flow of windows is efficient

Cons

HBS has had trouble keeping up with the next generation of software enhancements. They are lacking in features such as patient encounter documentation, EQUIPP integration and med sync. Integrating with Wholesaler info is largely manually done. updating of prices has never seemed to be flawless, but I believe this is mostly due to McKesson.

Comments

"We use HBS as the sole Pharmacy software system in all of our stores. We use it for retail, LTC, compounding and special packaging systems (PacMed). Every system you use will have a problem or two, however HBS' staff is wonderful and the customer service department is quick and efficient. If time stood still I would continue recommending HBS, however, seeing no forward thinking and movement I have a hard time sticking with them in the future."